Refund & Cancellation Policy

Last Updated: August 16, 2026

This Refund & Cancellation Policy explains how cancellations and refunds are handled for tickets purchased through ClickTickets.lk.

1. Before Purchasing

Please carefully review the event details, ticket type, date, venue, quantity and price before completing your purchase.

Ticket purchases may be subject to event-specific refund and cancellation conditions.

2. Customer Cancellation

If you change your mind or are unable to attend an event, a refund is not automatically guaranteed.

Refund eligibility depends on:

• The event organizer’s refund policy
• The specific ticket terms
• Whether the event has been cancelled or rescheduled
• Applicable laws and regulations

3. Event Cancellation

If an event is cancelled, ClickTickets will follow the refund instructions provided by the event organizer and applicable law.

Where a refund is approved, customers will be informed about the applicable process.

4. Event Rescheduling

If an event is rescheduled, tickets may remain valid for the new date depending on the event organizer’s policy.

Where a refund option is made available, customers will be informed of the applicable deadline and procedure.

5. Incorrect or Duplicate Orders

If you believe you have accidentally purchased duplicate tickets or there is an error with your order, contact ClickTickets as soon as possible with:

• Order number
• Customer name
• Email address
• Event name
• Description of the issue

We will review the request according to the applicable ticket and event terms.

6. Failed Payments

If payment fails but an amount appears to have been deducted from your account, contact us with the relevant transaction/order information.

We will investigate the transaction and coordinate with the relevant payment provider where necessary.

7. Refund Processing

Approved refunds may take additional processing time depending on the payment method and financial institution used for the original transaction.

ClickTickets cannot control processing times imposed by banks or external payment providers.

8. Non-Refundable Tickets

Certain tickets may be clearly identified as non-refundable or subject to specific conditions.

Customers should review the event page and ticket terms before completing payment.

9. How to Request Assistance

For refund or cancellation questions, contact ClickTickets through our Contact Us page and provide your order details.

10. Policy Changes

We may update this policy when our ticketing services, event arrangements or applicable requirements change.