ClickTickets.lk FAQ
Frequently Asked Questions
Find answers to common questions about ClickTickets.lk, events, ticket bookings, payments, digital tickets, refunds and customer support.
About ClickTickets
ClickTickets.lk is an online event ticketing platform that helps
customers discover available events, select tickets and complete
their bookings through a digital ticketing experience.
Available events may include concerts, shows, festivals and other
special events. The events and ticket categories available can
change depending on what event organizers publish on the platform.
Visit the Events section and browse the available events. Open an
event to view its date, location, ticket options, pricing and other
available information before purchasing.
Booking & Tickets
Choose an event, select your preferred ticket type and quantity,
continue to checkout, review your order and complete the available
payment process.
Some ClickTickets features may require an account. Follow the
registration or checkout instructions displayed on the website
when making your booking.
Yes. Where an event offers multiple ticket categories, the available
options will be displayed on the relevant event or checkout page.
Examples may include General Admission, Early Bird and VIP tickets.
If your booking is connected to your ClickTickets account, you can
check the My Account or My Orders section for available booking
information.
Digital Tickets & QR
Where digital tickets are provided for an event, your ticket
information will be made available according to the booking process.
Check your account, booking confirmation or the information supplied
after purchase.
A QR ticket contains a scannable QR code that can be used for
ticket validation and event entry when QR check-in is enabled
for the event.
Keep your ticket and QR code secure. Do not publicly share your QR
code. If a QR code has already been used or duplicated, admission
may be affected according to the event's ticket rules.
Payment
The payment options available for your order are displayed during
checkout. Please review the available payment method and total
amount before confirming your purchase.
First check whether your order was completed. If your payment
appears to have failed but money was deducted, contact ClickTickets
support with your order or transaction information so the issue
can be reviewed.
Please contact customer support and provide your name, email,
transaction details and any available order information. We can
then review the booking status.
Refunds & Cancellations
Cancellation and refund eligibility depends on the applicable event
and ticket terms. Please review the Refund / Cancellation Policy
before requesting a cancellation.
If an event is cancelled, ClickTickets will follow the applicable
instructions and refund arrangements provided by the event organizer
and applicable terms.
If an event is rescheduled, your existing ticket may remain valid
for the new date depending on the organizer's policy. If a refund
option is available, the relevant information will be communicated.
Customer Support
You can contact ClickTickets through the Contact Us page or
WhatsApp support. Our current WhatsApp contact number is
+94 76 756 0086.
For booking-related questions, provide your name, email address,
phone number, event name, order number if available, and a clear
description of the issue.
No matching questions were found.
Please try another search or contact our support team.
NEED MORE HELP?
We're Here to Help
Have a question that isn't answered here? Contact ClickTickets support.