Privacy Policy
Last Updated: August 16, 2026
ClickTickets.lk (“ClickTickets”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing tickets, creating an account, or contacting us.
1. Information We Collect
Depending on how you use ClickTickets.lk, we may collect information such as:
- Name
- Email address
- Telephone/mobile number
- Account/login information
- Billing and booking information
- Event and ticket information
- Payment-related transaction information
- Information submitted through contact or inquiry forms
- IP address, browser and device information
- Website usage information, including pages visited and interactions with the website
We do not need to store your full payment-card details if payment processing is handled by an external payment service provider.
2. How We Use Your Information
We may use information collected to:
- Create and manage customer accounts
- Process ticket bookings and orders
- Provide digital tickets and QR codes
- Send booking confirmations
- Provide customer support
- Process refunds or cancellations where applicable
- Communicate important information about an event or booking
- Improve our website and services
- Detect fraud, abuse or security issues
- Meet applicable legal and regulatory obligations
3. Payment Information
Payments may be processed through third-party payment providers. Where applicable, payment information is handled according to the security and privacy practices of the relevant payment provider.
ClickTickets does not intentionally collect or store sensitive payment credentials unless specifically required and lawfully permitted for the operation of the payment service.
4. Cookies
ClickTickets.lk may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve website performance
- Support security and fraud prevention
- Measure website traffic
You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.
5. Third-Party Services
We may use third-party services for functions such as payment processing, website analytics, email delivery, security, hosting and other technical services.
Where third parties process information on our behalf, we expect appropriate safeguards to be maintained.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, maintaining business records, resolving disputes, preventing fraud and meeting applicable legal requirements.
8. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including rights concerning access, correction, deletion or other requests regarding the processing of your information.
Sri Lanka’s Personal Data Protection Act, No. 9 of 2022 establishes a framework for the protection of personal data and rights of data subjects.
9. Contact Us
If you have questions about this Privacy Policy or the way your information is handled, please contact us through our Contact Us page.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last Updated” date.